Refund and Cancellation Policy

What you pay for

Finding and connecting with peers on MatchMyInterview is free. Payments apply only to JEE mock tests, which are digital products. You pay per mock: the mock test, or the mock test with full analysis. One purchase gives you one sitting of that mock. There is no subscription and nothing renews.

When we refund

• Charged but not unlocked. You were charged and the mock did not unlock. We first try to fix the access. If we cannot, we refund in full.
• Charged twice. A duplicate payment for the same item is refunded in full.
• A fault on our side. If a technical fault on our platform stopped you from completing the test and getting your result, we will offer a free new sitting or a refund, whichever you prefer.

When a refund is not available

• Once you have started a test and it ran normally, because the digital content has been delivered.
• If you change your mind, or your score is lower than you hoped.
• Where a question or answer key was wrong. In that case we correct it and re-score your result instead.

Cancellation

Because access is delivered immediately, a purchase cannot be cancelled once it is paid, except in the cases listed above. Nothing renews automatically, so there is nothing to cancel later.

How to ask for a refund

Email matchmyinterview@gmail.com with your registered email address, the name of the mock, the payment ID and the date of payment. We reply within 1 to 2 business days. Approved refunds go back to the original payment method and usually reach you within 5 to 7 business days, depending on your bank.